Project Coordinator II

About the Role We're looking for an IT Operations / Project Coordinator to join our EMEA coordination team in Dublin. You'll keep data center and Point of Presence (PoP) operations running smoothly by coordinating site access, Smart Hands, RMAs and hardware logistics with colocation providers, OEM vendors and regional teams around the world. This is a fast-paced, hands-on role in a 24/7 "follow-the-sun" environment, where you'll work closely with coordinators in other regions to resolve tickets end to end. Location: Dublin, Ireland – 100% onsite Employment type: Full-time, permanent Schedule: 9:00–17:00 (8:45–16:45 depending on handover), with a rotating weekend roster of approximately one weekend in three What You'll Do Data center & colo coordination Work with colocation providers (e.g., Equinix, Digital Realty) to schedule Smart Hands, arrange site access for visitors, and coordinate inbound and outbound shipments Make sure all site-access and visitor requests follow security and data center access policies Partner with colo vendors to keep cage environmental conditions (temperature, etc.) within agreed thresholds Request and schedule Smart Hands with turnkey vendors and confirm technician availability RMAs & logistics Coordinate with OEM hardware vendors (Cisco, Juniper, Arista, Ciena, Infinera) to manage RMAs for faulty parts Track RMA and equipment shipments to and from facilities through to closure Keep accurate records of ticket activity, vendor interactions and shipment tracking Ticketing & incident support Monitor the ticketing system daily and drive tickets to resolution within SLA Support incident and outage coordination, mobilizing the right resources and Smart Hands during critical events Escalate blockers, at-risk SLAs and high-severity issues promptly to the right teams or on-call Track in-flight requests and give stakeholders timely status updates Global collaboration & continuous improvement Partner with coordinators in other regions for smooth start- and end-of-shift handovers, ensuring 24/7 follow-the-sun coverage Cross-train on regional processes to provide flexible coverage and backup Spot recurring issues and process gaps, and suggest improvements to workflows, tooling or automation Create and maintain runbooks, SOPs and knowledge-base articles Follow change-management, safety and compliance requirements for all coordinated work Attend client meetings as needed What You Bring 3+ years of project coordination or operations coordination experience in an IT environment Hands-on experience coordinating with data center, PoP or colocation facilities, including site access, Smart Hands/remote hands, and inbound/outbound shipping Experience managing RMAs with OEM hardware vendors such as Cisco, Juniper, Arista, Ciena or Infinera Experience working with a ticketing system and managing work against SLAs Familiarity with Google Workspace Excellent verbal and written communication skills, including with stakeholders across time zones Strong customer service mindset, positive attitude and dependability Ability to work independently and as part of a team, multitask and prioritize in a fast-paced 24/7 environment Sound judgment, problem-solving and decision-making skills Ability to maintain confidentiality and professional decorum Nice to Have 5+ years of coordination experience in data center or network operations Project management certification (e.g., PMP, CAPM, PRINCE2) Bachelor's degree or equivalent experience Basic understanding of network and server hardware Work Environment & Eligibility This role is fully onsite at our Dublin office Weekend work is required on a rotating roster (approximately one weekend in three) Office-based work that may include prolonged sitting or standing, computer use and occasional repetitive hand and wrist movements Candidates must have the right to work in Ireland. Visa sponsorship is not available for this role, now or in the future.